Privacy Policy

Humm Privacy Policy

Last Updated: August 15, 2025

Welcome to Humm! This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. Our goal is to be transparent and straightforward.

1. Information We Collect

We collect two types of information:

  • Personal Information You Provide: This is information that identifies you as an individual. We collect it when you register for an account, contact support, or use our services. This may include:

    • Your name

    • Your email address

    • Your company name

    • Billing information (processed securely by our third-party payment processors, like Stripe or Paddle)

  • Usage Information: When you use Humm, we automatically collect information about your interactions with our service, such as:

    • Pages you visit

    • Features you use

    • Log data (browser type, IP address, access times)

This helps us understand how our service is used so we can improve it.

2. How We Use Your Information

We use your information for a few key purposes:

  • To Provide and Improve Our Service: To create your account, provide customer support, and make Humm better.

  • To Communicate With You: To send you important service updates, invoices, and marketing communications (which you can opt out of at any time).

  • For Security: To protect our service, prevent fraud, and enforce our policies.

3. Information We DO NOT Collect or Store

We want to be very clear about the data we connect to on your behalf (e.g., from your Google Analytics, Stripe, or other accounts).

  • We do not store your raw customer data from third-party services.

  • We access this data via secure APIs to perform analyses and generate insights for you. The processing is done on the fly or using temporary, secure storage.

  • We do not sell, rent, or share your customers' data with any third parties. That data is yours and yours alone.

4. How We Share Your Information

We do not sell your personal information. We may share it in a few limited circumstances:

  • With Service Providers: We work with trusted third-party companies to help us operate our service (like cloud hosting, payment processing, and email delivery). They are contractually obligated to keep your information secure and confidential.

  • For Legal Reasons: We may disclose your information if required by law or to protect the rights, property, or safety of Humm, our users, or the public.

5. Data Security

The security of your data is our highest priority. We implement industry-standard security measures to protect your information, including:

  • Encryption: All data is encrypted in transit (using TLS/SSL) and at rest.

  • Access Controls: We strictly limit access to your personal information to authorized personnel who need it to do their jobs.

  • Secure Infrastructure: We use reputable cloud service providers (like AWS or Google Cloud) with robust security protections.

6. Your Rights

You have rights over your personal information:

  • Access & Correction: You can access and update your account information at any time through your settings.

  • Deletion: You can request to delete your account and personal information by contacting us.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the service.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@heyhumm.ai.

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