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Documentation Index

Fetch the complete documentation index at: https://heyhumm.ai/docs/llms.txt

Use this file to discover all available pages before exploring further.

Humm syncs your Freshdesk data into your warehouse via Airbyte, then queries the synced copy through your warehouse integration. Use this when you want support operations data available with customer, billing, and product context.

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Source Type

Sync

Humm copies Freshdesk data into your warehouse on a schedule. Humm then queries the synced tables rather than calling Freshdesk live.
See Choosing a Source Type for help deciding.

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What Gets Synced

Freshdesk sync can include:
  • Tickets and conversations
  • Contacts and companies
  • Agents and groups
  • Satisfaction ratings
  • Ticket fields and SLAs
  • Products, roles, and business hours
  • Knowledge base and forum content
  • Time entries and automations

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Credentials

API Key + Domain

To connect Freshdesk data sync, provide:
  • API Key
  • Domain such as yourcompany.freshdesk.com

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Best For

  • Joining support ticket history with product or revenue data
  • Analyzing support workload, response patterns, and customer outcomes
  • Reporting on support operations in the same warehouse as your other systems