Humm reads your Zendesk tickets, users, organizations, and comments. Ask about open ticket volume, average resolution time for an account, or which agents are handling the most requests.Documentation Index
Fetch the complete documentation index at: https://heyhumm.ai/docs/llms.txt
Use this file to discover all available pages before exploring further.
Tools
| Tool | Description |
|---|---|
ZENDESK_LIST_TICKETS | List all tickets with optional sorting by field and direction |
ZENDESK_GET_TICKET | Get a single ticket by ID with full details |
ZENDESK_LIST_USERS | List all users with optional role filtering (end-user, agent, admin) |
ZENDESK_GET_USER | Get a single user by ID |
ZENDESK_LIST_ORGANIZATIONS | List all organizations in the account |
ZENDESK_GET_ORGANIZATION | Get a single organization by ID |
ZENDESK_GET_TICKET_COMMENTS | Get all comments (public and private) for a specific ticket |
Sorting Tickets
TheZENDESK_LIST_TICKETS tool supports sorting by the following fields:
| Sort Field | Description |
|---|---|
assignee | Assigned agent |
created_at | Creation date |
id | Ticket ID |
status | Ticket status |
subject | Ticket subject |
updated_at | Last update date |
sort_order to asc (ascending) or desc (descending).
Filtering Users
TheZENDESK_LIST_USERS tool supports filtering by role:
| Role | Description |
|---|---|
end-user | Customers who submit tickets |
agent | Support agents who handle tickets |
admin | Account administrators |
Discoverable Objects
Humm can introspect the following Zendesk objects during schema discovery:- Ticket — Support tickets with status, priority, type, and assignment info
- User — End users, agents, and administrators
- Organization — Customer organizations with domain associations
- Group — Agent groups for ticket assignment
- Ticket Comment — Comments and replies on tickets
- Ticket Field — Custom and system ticket fields
- Ticket Form — Ticket submission forms
- View — Saved ticket views and filters
- Macro — Predefined ticket responses and actions
- Tag — Tags for categorizing tickets
- Satisfaction Rating — Customer satisfaction survey responses
Authentication
OAuth
Connect securely via OAuth. Authorize Humm to access your Zendesk account.